When returns are accepted
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We will happily offer a replacement or refund if:

- The bases are defective (e.g. damaged, incorrect product, packaging failure).
- The bases have spoiled prior to the “Best Before” date shown on the packaging.
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How to request a return
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- Notify us within 7 days of receiving your order (Unless in the case the item has spoiled prior to the “Best Before” date).
- Provide your order number, date of purchase, and a brief description or photos of the issue.
- Keep the product (including its original packaging) until we confirm next steps — in some cases we may arrange collection or ask for a sample.

What isn’t covered

- Products stored or handled contrary to the storage instructions on the packaging.
- Products past their “Best Before” date.
- Change of mind.
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Refunds and replacements
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Once we verify the issue, we will either:
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- Replace the product at no cost to you, or
- Refund the purchase price (including any shipping charges, if applicable).

Refunds will be processed back to your original payment method within 7 business days.

Questions
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If you have any concerns about a product you’ve received, please contact our team at ciao@basedpizza.au or call (03) 9998 7449.